How can we help?

We typically reply within one business day. Faster help is available inside the Aktib app — most issues can be solved without us.

In the app first

Most issues are faster to resolve in-app:

Booking problem? Open the booking from the Bookings tab and tap Message venue.
Payment proof not accepted? Same place — venues respond there.
Report or block another user? Open their profile and tap the ··· menu.
Delete your account? Profile → Delete account.

For anything else, write to us at:

Include your account email, the device you're using, and a quick description. Screenshots help a lot.

Account exports, deletion confirmations, or anything covered by the Privacy Policy.

For urgent reports involving harassment, threats, or anything that risks someone's safety:

Use this address only for issues that can't wait for normal support response times.